Customer Service

Wealth of Knowledge and Experience

Our team has a wealth of knowledge and experience, indeed some members have been with the company for over 50 years. Their depth of accumulated knowledge is also instrumental in the development of new and innovative projects, often incorporating prototype tool design and specific material formulation, regularly involving customer visits and face-to-face meetings.

In-House Key Performance Targets

In house targets range from speed of enquiry response to QMS targets and levels of repeat business. On a day to day level all staff are committed to the business and will go the extra mile for every customer.

Lifetime Value

With the lifetime value requirement of many of our customers approaching thirty years, it is easy to see how customer service is at the heart of Whitby and Chandler's DNA. Whatever the customer's needs or demands, WCL is always willing to listen, and has a sales force which covers the whole of the U.K., and beyond, ready to give advice and assistance.

Effective Deliveries

WCL utilises a range of next-day carriers’ services as well as its own delivery vehicles to ensure products are delivered in the most efficient manner.

Quality Seminars

Annual quality seminars ensure and reinforce the customer service focus throughout all the departments in the company.